François Chollet

François Chollet

François Chollet (French: [fʁɑ̃swa ʃoˈlɛ]; born 20 October 1989) is a French software engineer, artificial intelligence (AI) researcher, and former Senior Staff Engineer at Google. Chollet is the creator of the Keras deep-learning library released in 2015. His research focuses on computer vision, the application of machine learning to formal reasoning, abstraction, and how to achieve greater generality in artificial intelligence (AGI). == Education and career == In 2012, Chollet graduated with a Diplôme d'Ingénieur (Master of Engineering) from ENSTA Paris, a school of the Polytechnic Institute of Paris. In 2015, Chollet started working at Google shortly after releasing Keras. In 2019, he published the Abstraction and Reasoning Corpus for Artificial General Intelligence (ARC-AGI) benchmark, which measures the ability of AI systems to solve novel reasoning problems. In 2024, Chollet launched ARC Prize, a US$1 million competition to solve the ARC-AGI benchmark. He left Google in November 2024 after more than 9 years with the company to found with Zapier co-founder Mike Knoop a new startup focused on developing AGI with program synthesis. In early 2025, Chollet announced the expansion of ARC Prize into a full-fledged non-profit foundation, to further the mission of guiding and accelerating research progress towards artificial general intelligence. == Books and publications == Chollet's research papers in artificial intelligence have been published at major conferences in the field, including the Conference on Computer Vision and Pattern Recognition (CVPR), the Conference on Neural Information Processing Systems (NeurIPS), and the International Conference on Learning Representations (ICLR). Chollet is the author of Xception: Deep Learning with Depthwise Separable Convolutions, which is among the top ten most cited papers in CVPR proceedings at more than 18,000 citations. Chollet is the author of the book Deep Learning with Python, which sold over 100,000 copies, and the co-author with Tomasz Kalinowski of Deep Learning With R. == Awards == On December 1, 2021, Chollet won the Global Swiss AI Award for breakthroughs in AI. In September 2024, Chollet was named by TIME as one of the 100 most influential people in AI.

IWork

iWork is an office suite of applications created by Apple for its macOS, iPadOS, and iOS operating systems, and also available cross-platform through the iCloud website. iWork includes the presentation application Keynote, the word-processing and desktop-publishing application Pages, and the spreadsheet application Numbers. Apple's design goals in creating iWork have been to allow Mac users to easily create attractive documents and spreadsheets, making use of macOS's extensive font library, integrated spelling checker, sophisticated graphics APIs and its AppleScript automation framework. The equivalent Microsoft Office applications to Pages, Numbers, and Keynote are Word, Excel, and PowerPoint, respectively. Although Microsoft Office applications cannot open iWork documents, iWork applications can open Office documents for editing, and export documents from iWork's native formats (.pages, .numbers, .key) to Microsoft Office formats (.docx, .xlsx, .pptx, etc.) as well as to PDF files. The oldest application in iWork is Keynote, first released as a standalone application in 2003 for use by Steve Jobs in his presentations. Steve Jobs announced Keynote saying "It's for when your presentation really matters". Pages was released with the first iWork bundle in 2004; Numbers was added in 2007 with the release of iWork '08. The next release, iWork '09, also included beta access to iWork.com, an online service that allowed users to upload and share documents on the web, now integrated into Apple's iCloud service. A version of iWork for iOS was released in 2010 with the first iPad, and the apps have been regularly updated since, including the addition of iPhone support. In 2013, Apple launched iWork web apps in iCloud; even years later, however, their functionality is somewhat limited compared to equivalents on the desktop. iWork was initially sold as a suite for $79, then later at $19.99 per app on OS X and $9.99 per app on iOS. Apple announced in October 2013 that all iOS and OS X devices purchased onwards, whether new or refurbished, would be eligible for a free download of all three iWork apps: after device setup, the user can "claim" the apps on the App Store, after which they are permanently linked to the user’s Apple ID. iWork for iCloud, which also incorporates a document hosting service, is free to all iCloud users. iWork was released for free on macOS and iOS (including older or resold devices) in April 2017. In September 2016, Apple announced that the real-time collaboration feature would be available for all iWork apps. == History == The first version of iWork, iWork '05, was announced on January 11, 2005 at the Macworld Conference & Expo and made available on January 22 in the United States and on January 29 worldwide. iWork '05 comprised two applications: Keynote 2, a presentation creation program, and Pages, a word processor. iWork '05 was sold for US$79. A 30-day trial was also made available for download on Apple's website. Originally IGG Software held the rights to the name iWork. While iWork was billed by Apple as "a successor to AppleWorks", it does not replicate AppleWorks's database and drawing tools. However, iWork integrates with existing applications from Apple's iLife suite through the Media Browser, which allows users to drag and drop music from iTunes, movies from iMovie, and photos from iPhoto and Aperture directly into iWork documents. iWork '06 was released on January 10, 2006 and contained updated versions of both Keynote and Pages. Both programs were released as universal binaries for the first time, allowing them to run natively on both PowerPC processors and the Intel processors used in the new iMac desktop computers and MacBook Pro notebooks which had been announced on the same day as the new iWork suite. The next version of the suite, iWork '08, was announced and released on August 7, 2007 at a special media event at Apple's campus in Cupertino, California. iWork '08, like previous updates, contained updated versions of Keynote and Pages. A new spreadsheet application, Numbers, was also introduced. Numbers differed from other spreadsheet applications, including Microsoft Excel, in that it allowed users to create documents containing multiple spreadsheets on a flexible canvas using a number of built-in templates. iWork '09, was announced on January 6, 2009 and released the same day. It contains updated versions of all three applications in the suite. iWork '09 also included access to a beta version of the iWork.com service, which allowed users to share documents online until that service was decommissioned at the end of July 2012. Users of iWork '09 could upload a document directly from Pages, Keynote, or Numbers and invite others to view it online. Viewers could write notes and comments in the document, and download a copy in iWork, Microsoft Office, or PDF formats. iWork '09 was also released with the Mac App Store on January 6, 2011 at $19.99 per application, and received regular updates after this point, including links to iCloud and a high-DPI version designed to match Apple's MacBook Pro with Retina Display. On January 27, 2010, Apple announced iWork for iPad, to be available as three separate $9.99 applications from the App Store. This version has also received regular updates including a version for pocket iPhone and iPod Touch devices, and an update to take advantage of Retina Display devices and the larger screens of recent iPhones. On October 22, 2013, Apple announced an overhaul of the iWork software for both the Mac and iOS. Both suites were made available via the respective App Stores. The update is free for current iWork owners and was also made available free of charge for anyone purchasing an OS X or iOS device after October 1, 2013. Any user activating the newly free iWork apps on a qualifying device can download the same apps on another iOS or OS X device logged into the same App Store account. The new OS X versions have been criticized for losing features such as multiple selection, linked text boxes, bookmarks, 2-up page views, mail merge, searchable comments, ability to read/export RTF files, default zoom and page count, integration with AppleScript. Apple has provided a road-map for feature re-introduction, stating that it hopes to reintroduce some missing features within the next six months. As of April 1, 2014 a few features—e.g., the ability to set the default zoom—had been reintroduced, though scores had not. Due to using a completely new file format that can work across macOS, Windows, and in most web browsers by using the online iCloud web apps, versions of iWork beginning with iWork 13 and later do not open or allow editing of documents created in versions prior to iWork '09, with users who attempt to open older iWork files being given a pop-up in the new iWork 13 app versions telling them to use the previous iWork '09 (which users may or may not have on their machine) in order to open and edit such files. Accordingly, the current version for OS X (which was initially only compatible with OS X Mavericks 10.9 onwards) moves any previously installed iWork '09 apps to an iWork '09 folder on the users machine (in /Applications/iWork '09/), as a work-around to allow users continued use of the earlier suite in order to open and edit older iWork documents locally on their machine. In October 2015, Apple released an update to mitigate this issue, allowing users to open documents saved in iWork '06 and iWork '08 formats in the latest version of Pages. In 2016, Apple announced that the real-time collaboration feature would be available for all iWork apps, instead of being constrained to using iWork for iCloud. The feature is comparable to Google Docs. == Versions == === Major releases === === Updates === iWork '09 received several updates: iWork 9.0.3 DVD (for Mac OS X 10.5.6 "Leopard" or newer; released August 26, 2010) iWork 9.0.4 (for Mac OS X 10.5.6 "Leopard" or newer; released August 26, 2010) iWork 9.1 (for Mac OS X 10.6.6 "Snow Leopard" or newer; released July 20, 2011) iWork 9.3 (for Mac OS X 10.7.4 "Lion" or newer; released December 4, 2012) The Mac App Store version of iWork was updated on October 15, 2015 for 10.10 "Yosemite" or newer. It is the final release to support 10.10 "Yosemite" and 10.11 "El Capitan". Keynote 6.6, Pages 5.6 and Numbers 3.6 are included. iWork received a major update again on March 28, 2019 with Keynote 9.0, Pages 8.0 and Numbers 6.0. == Components == === Common components === Products in the iWork suite share a number of components, largely as a result of sharing underlying code from the Cocoa and similar shared application programming interfaces (APIs). Among these are the well known universal multilingual spell checker, which can also be found in products like Safari and Mail. Grammar checking, find and replace, style and color pickers are similar examples of design features found throughout the Apple application space. Moreover, the applications

Algorithmic amplification

Algorithmic amplification is the process by which automated ranking and recommendation systems on digital platforms increase the visibility of certain content beyond its initial audience. Major platforms including Facebook, YouTube, TikTok, and X (formerly Twitter) use such systems to determine what appears in users' feeds and search results. The term is used in research on social media and digital media regulation to describe how platform design choices influence the distribution of online information. Unlike chronological feeds, algorithmic systems evaluate content using signals such as engagement rates, viewing duration, and predicted relevance to individual users. Content that performs strongly on these metrics may be promoted to progressively larger audiences through feeds, search rankings, or autoplay systems. The process is distinct from content moderation, which involves removing, labelling, or restricting content under platform rules, although the two can interact in practice. The concept is closely connected to the attention economy. Research has linked algorithmic amplification to the spread of misinformation and the circulation of political content, as well as to effects on young users' mental health. The scale and direction of those effects remain debated, in part because independent researchers have limited access to the internal workings of platform recommendation systems. Governments in the European Union, United Kingdom, United States, and China have pursued differing regulatory approaches to recommendation algorithms. The EU's Digital Services Act and the UK's Online Safety Act 2023 impose obligations on large platforms related to recommendation system transparency and risk, while China became the first country to enact binding legislation specifically targeting such systems. Internal documents and whistleblower testimony reported by the BBC in 2026 described how competitive pressure between Meta and TikTok led to trade-offs between engagement and user safety in the design of their recommendation systems. == Terminology == The term algorithmic amplification is used in media studies, platform governance scholarship and regulatory literature to describe how automated systems influence the distribution of content beyond what organic user sharing alone would produce. It is distinct from viral spread, which refers primarily to user-driven sharing behaviour, and from algorithmic bias, which describes systematic errors or unfairness in algorithmic outputs. The related term algorithmic curation is used for the broader process of selecting and ordering content, of which amplification is one possible outcome. The phrase also appears in regulatory and legislative discussion of recommendation systems. The European Union's Digital Services Act (DSA) identifies recommendation systems as a potential source of systemic risk, and the term appears frequently in academic and policy commentary on the regulation. In the United States, proposals including the Filter Bubble Transparency Act and the Kids Online Safety Act (KOSA) have used it to frame requirements around recommendation system transparency. In the United Kingdom, the House of Commons Science, Innovation and Technology Committee used the term in a 2025 report on how recommendation algorithms contributed to the spread of misinformation during the 2024 Southport riots. A Joint Declaration on AI and Freedom of Expression adopted in October 2025 by four international freedom of expression mandate holders, including the UN Special Rapporteur on Freedom of Opinion and Expression and the OSCE Representative on Freedom of the Media, stated that recommender systems and other AI-powered curation tools exert "a large hidden influence and gatekeeper role" over what information people access and consume. == Background == Early internet platforms typically displayed content in reverse-chronological order or through keyword-based search systems. Although the term is most often applied to social media, the underlying logic predates social media itself. A 2021 overview traced the origins of modern recommendation systems to the early 1990s, when they were first used experimentally for personal email and information filtering. The 1992 Tapestry mail system and the 1994 GroupLens news filtering system were early milestones before recommendation systems spread into e-commerce and other online services. As user bases and content volumes grew during the 2000s, major platforms including Google, YouTube, and Facebook developed machine-learning systems to personalise content delivery and prioritise material predicted to generate engagement. Facebook introduced its News Feed in 2006, which gradually shifted from chronological presentation towards algorithmically ranked content. YouTube altered its recommendation system in 2012 to prioritise watch time rather than clicks, a change the platform said was prompted by concerns that click-based metrics encouraged misleading thumbnails and low-quality videos. TikTok, launched internationally in 2018, adopted a model in which its primary content surface, the For You feed, is driven almost entirely by algorithmic recommendation rather than by a user's social graph. An internal document obtained by The New York Times in 2021 showed that the platform's algorithm optimised for retention and time spent, using signals such as watch duration, replays, likes, and comments to score and rank videos. Algorithmic recommendation also became central to platforms outside social media. Spotify's personalised features, including Discover Weekly, Release Radar, and Home recommendations, use behavioural signals and inferred "taste profiles" to surface tracks and artists beyond a listener's existing library. An ethnographic study of music curators at streaming platforms described this blend of algorithmic and human editorial selection as an "algo-torial" model of gatekeeping. Amazon adopted item-based collaborative filtering for product recommendations in 1998, and its recommendation engine has been described as one of the earliest large-scale deployments of recommendation technology in e-commerce. The same dynamics operate on adult content platforms. Law professor Amy Adler has argued that from 2007 onwards the pornography industry migrated to algorithm-driven streaming platforms, most of which are controlled by a single near-monopoly company, Aylo (formerly MindGeek). These platforms use algorithmic search engines, suggestions, rigid categorisation of content, and AI-driven search term optimisation in ways that produce the same distorting effects found on mainstream speech platforms, including filter bubbles, feedback loops, and the tendency of algorithmic recommendations to alter individual preferences. == Mechanisms == Recommendation systems commonly combine collaborative filtering, which predicts a user's preferences from the behaviour of similar users, with machine-learning models that predict which content a user is likely to engage with from their prior activity. In a common two-stage design, a platform first generates a set of candidate items from a large content pool and then ranks them using a scoring model with objectives such as predicted engagement or user satisfaction. Small changes in ranking criteria can shift exposure at scale, particularly when applied repeatedly across multiple browsing sessions. These systems typically rely on signals including engagement rates, viewing duration, click-through rates, and network relationships between users. Modern recommendation pipelines continuously update predictions as new behavioural data arrives, allowing platforms to adjust rankings in near real time. Users' revealed preferences, expressed through behaviour such as clicks and viewing time, do not always align with their stated preferences, expressed through explicit feedback such as surveys or content controls. Popularity signals can create feedback dynamics in which early engagement increases the likelihood that content will be shown to additional users. Experimental research on online cultural markets has demonstrated how such feedback processes can produce unequal visibility outcomes even when initial differences in content quality are small. == Beneficial and public-interest uses == Recommendation systems can help users navigate large volumes of content by surfacing material predicted to match their interests or needs, which can improve discoverability on platforms with large content libraries. In public health communication, platforms can help health authorities distribute timely information at scale, though the same recommendation systems also risk amplifying misinformation alongside official guidance. Sociologist Zeynep Tufekci has argued that the shift from independent blogs to large centralised platforms transferred gatekeeping power from traditional media to corporate algorithms. In the case of the Egyptian uprising of 2011, she noted that ordinary users

The Culture of Connectivity

The Culture of Connectivity: A Critical History of Social Media is a book by José van Dijck published by Oxford University Press in 2013 on social media platforms and their history. The author considers the histories of five social media platforms: Facebook, Twitter, Flickr, YouTube, and Wikipedia. She focuses on how their technological, social and cultural dimensions contribute to their current status.

Temporal resolution

Temporal resolution (TR) refers to the discrete resolution of a measurement with respect to time. It is defined as the amount of time needed to revisit and acquire data for the same location. When applied to remote sensing, this amount of time is influenced by the sensor platform's orbital characteristics and the features of the sensor itself. The temporal resolution is low when the revisiting delay is high and vice versa. Temporal resolution is typically expressed in days. == Physics == Often there is a trade-off between the temporal resolution of a measurement and its spatial resolution, due to Heisenberg's uncertainty principle. In some contexts, such as particle physics, this trade-off can be attributed to the finite speed of light and the fact that it takes a certain period of time for the photons carrying information to reach the observer. In this time, the system might have undergone changes itself. Thus, the longer the light has to travel, the lower the temporal resolution. == Technology == === Computing === In another context, there is often a tradeoff between temporal resolution and computer storage. A transducer may be able to record data every millisecond, but available storage may not allow this, and in the case of 4D PET imaging the resolution may be limited to several minutes. === Electronic displays === In some applications, temporal resolution may instead be equated to the sampling period, or its inverse, the refresh rate, or update frequency in Hertz, of a TV, for example. The temporal resolution is distinct from temporal uncertainty. This would be analogous to conflating image resolution with optical resolution. One is discrete, the other, continuous. The temporal resolution is a resolution somewhat the 'time' dual to the 'space' resolution of an image. In a similar way, the sample rate is equivalent to the pixel pitch on a display screen, whereas the optical resolution of a display screen is equivalent to temporal uncertainty. Note that both this form of image space and time resolutions are orthogonal to measurement resolution, even though space and time are also orthogonal to each other. Both an image or an oscilloscope capture can have a signal-to-noise ratio, since both also have measurement resolution. === Oscilloscopy === An oscilloscope is the temporal equivalent of a microscope, and it is limited by temporal uncertainty the same way a microscope is limited by optical resolution. A digital sampling oscilloscope has also a limitation analogous to image resolution, which is the sample rate. A non-digital non-sampling oscilloscope is still limited by temporal uncertainty. The temporal uncertainty can be related to the maximum frequency of continuous signal the oscilloscope could respond to, called the bandwidth and given in Hertz. But for oscilloscopes, this figure is not the temporal resolution. To reduce confusion, oscilloscope manufacturers use 'Sa/s' instead of 'Hz' to specify the temporal resolution. Two cases for oscilloscopes exist: either the probe settling time is much shorter than the real time sampling rate, or it is much larger. The case where the settling time is the same as the sampling time is usually undesirable in an oscilloscope. It is more typical to prefer a larger ratio either way, or if not, to be somewhat longer than two sample periods. In the case where it is much longer, the most typical case, it dominates the temporal resolution. The shape of the response during the settling time also has as strong effect on the temporal resolution. For this reason probe leads usually offer an arrangement to 'compensate' the leads to alter the trade off between minimal settling time, and minimal overshoot. If it is much shorter, the oscilloscope may be prone to aliasing from radio frequency interference, but this can be removed by repeatedly sampling a repetitive signal and averaging the results together. If the relationship between the 'trigger' time and the sample clock can be controlled with greater accuracy than the sampling time, then it is possible to make a measurement of a repetitive waveform with much higher temporal resolution than the sample period by upsampling each record before averaging. In this case the temporal uncertainty may be limited by clock jitter.

Dataset shift

Dataset shift is a phenomenon in machine learning and statistics in which the joint distribution of input variables and target labels is different in the training phase and the deployment or test phase (i.e., P t r a i n ( X , Y ) ≠ P t e s t ( X , Y ) {\displaystyle P_{train}(X,Y)\neq P_{test}(X,Y)} ). This happens when the statistical properties of data used to train a model are no longer representative of the data encountered in real-world use, often resulting in degraded predictive performance and diminished generalization ability. Dataset shift is a generic term for a number of particular types of distributional change. Covariate shift is when the distribution of the input features changes, but the conditional relationship between inputs and outputs remains constant . Prior probability shift (or label shift) happens when the distribution of target labels changes, but the conditional distribution of inputs given labels stays the same. Concept shift (also known as concept drift) is the change of the conditional relationship between inputs and outputs that renders previously learned patterns invalid over time. A key challenge for deploying machine learning systems is dataset shift, in particular in dynamic environments where the data distributions change over time. Detecting and mitigating such shifts is an active area of research, e.g., drift detection, domain adaptation, continual learning.

Brand networking

Brand networking is the engagement of a social networking service around a brand by providing consumers with a platform of relevant content, elements of participation, and a currency, score, or ranking. Brand networking creates communities that serve as interactive destinations to encourage brand participation online and off. This evolved level of user participation with the brand facilitates strong relationships with consumers, leverages sales, and generates fan equity. The concept builds on the marketing literature on brand communities, which describes specialized, non-geographically bound groups of consumers organized around shared interest in a brand, and on subsequent research on social-media-based brand communities that examines how such groups operate when embedded in general-purpose networking platforms. == History == The development and growth of social networking in the early 2000s gave birth to brand networking. Brands saw the immediate potential to reach and interact with consumers through online platforms like Facebook and MySpace. At first, the ability to reach consumers through these platforms was inadequate; brands had the option to join as members or simply advertise on these sites. The potential existed to not only display advertisements to consumers, but to encourage them to interact with the brand. This is when brands made the shift to create their own networking platforms. Less evolved attempts to connect brands with consumers via networking are typically built as online platforms meant only to complement a product/service and are limited in functionality. Typically these sites offer consumers the opportunity to interact through discussion boards and group pages. The Guiding Light Community was built to complement the popular CBS television soap opera. The site offers members reward points for contributing content to discussion boards and blogs (which is all geared toward the show). == Structure == Brand networking is more than the utilization of a social networking platform; it is connecting consumers together and constructing relationships directly with the brand. Three key elements, in unity, create effective brand networking: relevant content, elements of participation, and a competitive currency. Websites in conjunction with other media types (television, radio, print) present content around a vertical industry, sector of interest, or cultural and social issues for a brand. This can be in areas such as health, marketing, or business, or any content relevant to the brand message. Such content is not only provided by the brand but also in the form of consumer-generated media. Research on brand-related user-generated content across major platforms suggests that the form and tone of consumer contributions vary by platform, with promotional content more common on some networks and response-oriented content on others. A brand provides participation with consumers online and offline. This is accomplished through the combination of typical social networking features online, such as personalised pages, friend lists, groups, and messaging, alongside elements of involvement offline. This is not simply connecting an online platform with mobile devices, but providing separate mobile features jointly with a secondary media type to drive online usage and build relationships with the brand on the go. By participating in mobile campaigns, users are interacting with the brand outside of traditional brick and mortar or e-commerce destinations. Empirical work on consumer brand engagement in social media frames such participation along cognitive, affective, and behavioural dimensions. The final element of brand networking involves incentivising participation with the other two elements. The addition of a currency or point system acts as an anchor to the brand and network and creates a competitive dynamic between consumers. These points are distributed for activity carried out outside of the networking site. By incentivising usage offline, the brand image is reinforced for the consumer and strengthens the relationship. Consumers are turned into promoters for both the brand and the users' benefit. The use of points, badges, leaderboards, and similar mechanics is described in the marketing literature as gamification, and has been linked to higher participation rates in mobile and loyalty programmes. == Fan equity == Fan equity is the idea that by locking in consumers to a brand, they are turned into fans of the brand. As fans, they promote, interact, and consume on a daily basis and become assets. Apple Inc. is one example of a company often cited as possessing fan equity. Customers of Apple are extremely brand loyal and are assets to the company. Creating a fan-generated brand is a difficult but effective method of business. Through the use of brand networking, a company is able to build a consumer or fan base that provides a strong relationship between business and consumers. The trust is formed and fans do a lot of work for the brand by word of mouth. Peer-to-peer channels are the strongest means of communication for a brand, but also one in which the brand can only influence and not control. Subsequent research links community engagement with brand trust, identifying community engagement as a mediator between social-media brand community participation and trust. This method of business is argued to be a relationship handled by the brand generally for its own gain. Many fans do not realise the work they are doing for companies by using their product or service. Facebook is a fan-based brand that has become a global phenomenon through customer use, with social media features such as sharing and commenting. With the growth of social media, marketing and advertising through social media has continued to expand. Brands can display and promote their products or services at a fast rate, with consumers sharing and contributing to the brand on a global scale. This can also be seen as online word of mouth exposure that can produce positive or negative feedback for brands. Once consumers become fans they are typically loyal, which can create positive word of mouth for a brand. Fans become a valuable asset, boosting the status and reputation of a brand. Different perceptions of brands can be linked to a person's origin or religion, which creates a difficulty when trying to enter a market or gain market share. Businesses need to be aware of the types of products or services they introduce to a specific market, ensuring they are culturally sensitive. Fan pages are created on social media to maintain the relationship between brands and consumers. By engaging and interacting with consumers, brands obtain fans and produce positive imaging. Some fans become attached to brands and are often encouraged to remain as fans through the use of celebrities endorsing the brand. Research on parasocial interaction in social-media environments suggests that one-sided emotional bonds that consumers form with endorsers and brand personae help convert ordinary followers into engaged fans.